BlackBerry® Technical Support Services
An annual program with flexible and scalable support options tailored to your organization’s needs—regardless of the size or complexity of your deployment. Three distinct levels of support that align to the level of expertise, assistance and resolution time that your business requires.
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Basic Support
Affordable support for your entire BlackBerry environment. Issues can be submitted electronically, with a 4-hour response rate, or by phone, with an average 90-second response.
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Advantage Support
An increased level of support for your BlackBerry environment. You get the benefits of Basic Support, with some key differences: a two-hour response time for issues submitted electronically, access to software at no additional charge, training and certification options to help you manage the advanced features and capabilities of your BlackBerry solution and support for five Named Callers. Advantage subscribers also have access to optional services: Direct to Level 2 Resources and Support Service Specialist. Download brochure >>
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Premium Support
At the highest level of support, your business relies heavily on BlackBerry --- you consider it mission critical and you want the experts you engage with to have knowledge of your deployment and mobility management goals. Premium Support includes a designated Support Account Manager (SAM), access to the most experience support resources, the Direct Advanced Response Team (DART), software optimization services, preventive services and optional services such as a Designated Senior Technical Analyst (DSTA) and more.
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Download the BlackBerry Technical Support Services brochure >>
Download the BlackBerry 10 Readiness Services brochure >> |