Offer high-value, high-demand services to your customers. Get fast, easy
access to the Remote Network Monitoring and Management (RMM) capabilities
SMB businesses can benefit from - without the traditional investment in
infrastructure. Build on your existing business model and meet customer
needs by adding a managed-service capability to your current solution
portfolio and enjoy the following benefits:
- Recurring, predictable revenue stream
- Deeper and more frequent customer interactions
- Greater customer satisfaction
- An edge over competitors
- Improved profitability through more efficient service delivery
- More sales opportunities via improved customer knowledge and IT infrastructure data
Ingram Micro Seismic eliminates the long start-up times common to new
managed services businesses, allowing you to establish a consistent, more
predictable revenue stream and start earning profits faster. Seismic is
the only managed-services offering in the industry that includes access
to the Ingram Micro Seismic Success Support Portal, a web-based knowledge
repository that helps you assess your current managed-services capabilities
and provides the level of support that's right for you.
Managed Workplace
The base offering in the Ingram Micro Seismic portfolio, Managed Workplace
is an RMM application available through Ingram Micro's strategic partnership
with level platforms. No matter how you currently service your customers,
Managed Workplace provides tools you need to begin generating high-margin
recurring services revenues, reduce service costs for you and your customers
and increase customer satisfaction by delivering new levels of IT availability
and performance.
Key features:
-
Monitoring: WMI, SNMP, SYSLOG, custom log monitoring, web site
monitoring, security monitoring and audits, network services monitoring,
more than 50 product templates
-
Management: Remote control, patch management, scripting, asset
inventory and audits, trouble tickets, management reporting
-
Alerting: E-mail or pager notification, escalation, self healing,
auto-run scripts
-
Architecture: .NET 2.0, agentless architecture, secure communications,
low bandwidth, web updates, service and alert grouping, customizable dashboard
- Third-party integration: ConnectWise, Autotask, Microsoft CRM
For more information, contact the Ingram Micro Services team at (877)
755-5002 or e-mail services@ingrammicro.ca.
Structure and Pricing
To order Managed Workplace licenses, contact your Ingram Micro
services team. When your order is processed, you'll receive authorization
from LPI to download the appropriate applets, which can then be easily
deployed on your customers' networks to begin monitoring and building
long-term value.
Application Deployment Options
Ingram Micro now offers two deployment options:
-
On-site appliance: Download application to a server at your
site. You are responsible for installation and maintenance.
-
Hosted: Ingram Micro is responsible for hardware and software
performance and maintenance and provides complete software functionality
over the web.
| |
On-site Application Deployment |
Hosted Deployment |
| Financial Investment |
Significant financial investment in hardware, IT resources and maintenance
is required.
|
There is no need to purchase additional hardware or IT resources,
making minimal initial costs. Ongoing fees are low, predictable and
easy to budget.
|
| IT Resources |
Dedicated IT resources are required to maintain application availability,
security and performance.
|
No additional IT resources are required as all application management
tasks are performed by certified engineers a a world-class data center.
|
| Implementation |
Time and technical resources are needed. |
Application usage can begin within minutes, allowing immediate focus
on end-user sales.
|
| Reliability, Maintenance and Security |
Lack of redundancy, bandwidth provider interruptions or absence
of adequate administration can cause security and performance issues
that cost businesses in downtime or lost data.
|
Quality of service is guaranteed by SLA (99% up-time) and 24x7 technical
support. Backup and state-of-the-art security is provided by fully-redundant
data centers.
|
For more information, contact the Ingram Micro Services team at (877) 755-5002
or e-mail services@ingrammicro.ca.
|
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