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Ingram Micro Outlet Tackles the Refurbished Technology Market in Canada

February 2, 2004

New Canadian service solidifies business model for reselling refurbished technology products

MISSISSAUGA, ONT. - Ingram Micro Inc., (NYSE: IM), a leading technology sales, marketing, and logistics company, today announced a new service within its Canadian operations - the Ingram Micro Outlet. Designed to solidify the business model for reselling refurbished technology products, the Ingram Micro Outlet brings increased sales and service opportunity to solution provider customers and manufacturer partners and simultaneously aids in creating more environmentally friendly disposal options for the technology market.

Exclusive in Canada, the new Ingram Micro Outlet handles the entire refurbishing process including reverse logistics, product restoration - including auditing, and testing, manufacturer returns management, as well as sales, marketing and limited warranty packages. In addition, the Ingram Micro Outlet oversees all of the service and support required for processing and marketing refurbished technology products which can range from customer returns, product trade-in's and leased products.

"In many cases refurbished technologies are as good as new, but unlike used cars they lacked a trusted business model and in many cases are sold without warranties or service and support models," said Murray Wright, vice president of sales and marketing and general manager, Ingram Micro Canada. "The Ingram Micro Outlet brings a new level of service and accountability to the refurbished technology market and strengthens the relationships between customers, resellers, leasing companies and manufacturers by organizing the sale and clearly defining business practices."

"The refurbished technology market presents a great opportunity for resellers like me, but dealing with all the third parties is a big challenge that takes a lot of time," said Doron Kaminski, president of Richmond Hill, ON-based DAR Prolan Computer. "The new Ingram Micro Outlet gives us the same sales potential, eliminates the headache and allows us to do business with one reputable source - Ingram Micro. It's a win-win for all parties, including customers, resellers and manufacturers."

“The Ingram Micro Outlet is creating new opportunities to promote technology refreshing by managing all the services required for processing refurbished products through the reseller channel,” said Ralph Hyatt, vice president and general manager, Toshiba of Canada Information Systems Group. “This gives manufacturers a great program that can be quickly and easily leveraged, with confidence that brand equity and customer satisfaction will be properly maintained.”

The Ingram Micro Outlet allows resellers and manufacturers to confidently implement product trade-in programs and increase new product sales by 'turning over' refurbished technology sooner, without having to worry about the logistics of processing returns. It also offers a broad array of competitively priced technology, and will expand the range of products available for sale to include higher-margin products that can be used by resellers to: target small-to-medium business (SMB) accounts; combat clones; or respond to highly competitive bids.

"The Ingram Micro Outlet pushes us one step closer in our strategy to offer end-to-end IT solutions with high levels of value-add and quality customer service," said Don Conaby, president of Oshawa, ON-based CONPUTE. "Products from the Ingram Micro Outlet will complement our current offerings extremely well, and provide us with more services to promote and therefore, more opportunities to realize new service revenues."

For more information about Canada's Ingram Micro Outlet, resellers can visit, call (905) 755-5000, or speak with their Ingram Micro sales representative.

About Ingram Micro Inc.
As a vital link in the technology value chain, Ingram Micro creates sales and profitability opportunities for vendors and resellers through unique marketing programs, outsourced logistics services, technical support, financial services, and product aggregation and distribution. The company serves 100 countries and is the only global IT distributor with operations in Asia. Ranked 76 on the Fortune 500, Ingram Micro generated $22.5 billion in revenues for fiscal year 2002. Visit or in Canada visit